Tuesday, 10 April 2012

Good Facilitation

You know it when you see it and you definitely feel it when it is missing.

I recently attended an event that used an external facilitator. The group are still “reeling” from the effects. His contribution lacked… The meeting lacked … The outcomes lacked… Please let me know if you have had a similar experience in your organisation?

A good facilitator helps a group create an innovative and collaborative experience with clear outcomes. How is this achieved?


- Ensure the event chair understands what your role is and is not, relative to their role.
- Agree the agenda, structure and participants well in advance.
- Know the roles, characters and experience of the participants.


- Open well and close on a high – with clear agreement on next steps.
- Handle conflict and emotion constructively; acknowledge open or contentious issues.
- Know when to step in, to manage time effectively.


- Engage with everyone; use your skill to ensure full participation.
- Maintain a high energy level throughout; use techniques and tools wisely.
- Release your personality; use your experience to avoid being an expert.

You don’t want your next event or meeting to lack effective outcomes or energy. You don’t want to ask a colleague to facilitate and then wonder why it all went wrong. Do you?

Call me now. I am happy to give you some tips on selecting the right person.

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