Monday, 23 July 2012

Is change in business just like any other professional sport?

What do all professional sports have in common?   Any sporting occasion will have:

-          Participants:  Competitors, referees, and support staff. 

-          Spectators: fans of either the competitors or the sport, & those who would rather be somewhere else. 

-          Non-attendees:  those who are affected by the result & those with no obvious involvement.
Performance and passion will vary.  Events will be recalled and reported differently; “the facts” recorded.

Change in business is no different.  There are those involved in the change, those watching with their own agenda and those with no obvious interest.  Each will behave differently - their motivations initially unclear.  Their level of investment may vary.  How they interpret what they hear and read will depend on their very personal experience. 
Leaders of successful change recognise the existence and potential of each group, whether they are involved, watching or apparently disinterested.  A segmented “group” may be large, such as a local community, or small representing a key individual.  Each group will have different or potentially conflicting needs, beliefs and objectives – the underlying motivations and causes need to be understood.
Separate communication plans for each group need to reflect these differences.  Different content, media and timing will be deployed to create awareness and then acceptance.  Messages need to be consistent and feedback appropriate. 

These segmented communications need to influence all the other tasks and actions in the project plan, including the deployment of technical solutions. 
Segmented communication plans also need to be part of any “change control”, contingency and risk assessment process, because people react in different ways, events change outcomes and stress impacts performance. 

Finally, I would like to wish every athlete and spectator at the Olympic or Paralympic Games a successful, enjoyable and safe visit to the UK.

[From the series “Changing Leading Performing” by Salmon Heaton & Kimmins Ltd]

Thursday, 19 July 2012

London Business School Alumni Service Award 2012

Michael Salmon receiving the London Business School Alumni Service Award 2012 from the Dean,
Sir Andrew Likierman.
"Michael has been a member of the International Alumni Board and subsequently the International Alumni Council (IAC) since 2003 and took additional responsibilities as Chair of the Governance and Nominations Committee and member of the Executive Committee in 2006.  As Chair of the Governance and Nominations Committee Michael led the project to change the Board’s Terms of Reference to move from a majority elected Board to a wholly nominated Council.  Michael worked tirelessly to make this transition a great success, demonstrating great  leadership, commitment and wisdom.  Thanks to him, the IAC is now well positioned for even greater success and more accurately represents the diverse alumni community it serves.

In addition to his work on the IAC Michael has been an all-round champion of  Executive Education alumni, helping the Alumni Relations team develop the engagement opportunities for this special group of alumni.  Celebrating his 10-year Reunion this year, Michael has been a committed Class Representative, helped host focus groups to better understand the Executive Education alumni needs and has been heavily involved in motivating both his classmates and Executive Education alumni to attend Reunion this year.

We are delighted to honour Michael with the Alumni Service Award."

Interviewed by Alumni eNews @ LBS Michael said, “It was important to create an IAC which was representative of all programmes, geographies and age groups and the different generations of alumni. An elected system was never going to give us this so we moved to a fully nominated model which has proved very successful.”. 

Michael’s commitment to the School stems from his days on the Senior Executive Programme, a period he describes as 'life-changing'.  "The Senior Executive programme blew me away, " he recalls, "With exceptional lectures and fantastic professors.  Exchanging views with senior executives from other walks of life was equally valuable.  You learn so much from one another."
And that is exactly what Michael has continued to enjoy as an alumnus: “I regularly meet alumni
and attend LBS events in London, Europe and North America. I always come away reinvigorated and inspired by the fellow alumni I have met and the discussions and conversations we’ve engaged in. I’d really encourage all alumni to get involved”.

Ten years after his SEP, he admits he was speechless for a few moments when he took the call f
rom the Dean informing him of his award. “It was a great honour,” he says. “It never crossed my mind that I would receive such an award. I am very passionate about the School and to be honoured in this way is a wonderful thing and I’m very grateful.”

Previously at London Business School:

Presenting two Student awards at London Business School at Congregation 2010.  Michael is pictured here with Sir John Ritblat, Chairman of the Governing Body and the Dean, Sir Andrew Likierman.

Top Influences: thoughts, role models, organisations and books

What have been the major influences in your life?  Here are some of mine:

Thoughts into action:
Costas Markides – competing strategy; "Disrupting the Disrupter"
Rob Goffee & Gareth Jones  “Why Should Anyone Be Led By You”; Rob's a West Ham fan
Billy R. Bennett – organisational design; engaging “Future Conferences”

As role models:
Rowland C. Behn – leadership & hexadecimal maths can be fun; my first boss

Michael Storey – clear & concise; gave me my first managing director role

Michael Whale – influencing others; my first football captain

Crystal Palace Football Club – never give up, never surrender; "Glad all over" to be a life-long fan

Kepner Tregoe - "The Rational Manager"; every problem has a solution
Situational Leadership - “willing & able”; readiness for the task


Harold Wilson’s “Memoires” - always in a conservative overcoat
Bob Garratt’s, “The Fish Rots from the Head” - how true; banking today & insurance tomorrow

A C Clarke, “Rendezvous with RAMA” - whatever next!

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Thanks, in advance, and enjoy the Olympics!