Three things

Best wishes for a profitable year, ahead of budget, with positive people and greater cash flow.

Here are three things we could all do more of, to successfully improve our business performance:

- Understand the needs and motivation of those who rely on us. Listen rather than transmit;

- Re-invest time in management process; improve on detail to surprise those benefiting from more consistent outcomes;

- Trigger innovation by encouraging open working relationships.

Here are three things we could all try to stop doing this year:

- Relying on personality and power to entice others to do our will;

- Mistreating suppliers and resources for short-term or political benefit;

- Wasting or ignoring the knowledge and energy of people around us.

And one more tip. Read a good book!

Until next time,

Michael